Part-Time Guest Services Representative

Position: Guest Services Representative

Classification: Part-Time, Non-Exempt

Schedule: Must include weekends and some holidays

Supervision: Guest Services & Retail Manager

Position Summary:

The Guest Services Representative is responsible for providing excellent customer service to all visitors at the California Wolf Center Visitor Center and Nature Store. This role combines retail sales, visitor engagement, and administrative support for tours and programs. Ideal candidates are friendly, organized, and comfortable working independently in a mission-driven, nature- focused environment.

KEY RESPONSIBILITIES:

Guest Services & Retail Operations

  • Greet all visitors as they enter the Visitor Center & Nature Store.

  • Answer questions about the store, merchandise, and the California Wolf Center mission.

  • Operate the point-of-sale (POS) system, handle sales transactions, daily cashouts, and reconciliation.

  • Assist with inventory management, restocking, and creating merchandise displays.

  • Assist with semi-annual inventory preparation and execution.

  • Maintain the cleanliness of public areas, including the interior and exterior of the store, education displays, restrooms, and event spaces.

  • Open and close the cash register as needed.

  • Respond to phone inquiries regarding merchandise, tours, and general visitor questions.

Tour Booking & Program Support

  • Book and confirm tour reservations in person, by phone, and online platforms.

  • Communicate with education and guest services teams regarding tour logistics.

  • Assist with public programs and seasonal events.

Other Duties

  • May be trained and asked to assist other departments as needed.

    • Grounds & Building Maintenance

    • Membership Relations and Development Support

    • Education & Engagement Program Support

  • Other duties as assigned.

Qualifications Required:

  • High School diploma or equivalent.

  • Excellent communication, customer service, and time management skills.

  • Strong organizational skills and attention to detail.

  • Work in a cooperative manner with others and contribute to a successful team effort

  • Proficiency with Google Suite and general computer skills.

  • Ability to work weekends, most holidays, and flexible hours.

  • Ability to lift 25-40 lbs. while climbing up and downstairs, stand/walk for extended periods, kneel, reach, and bend.

  • Valid California driver’s license.

Preferred:

  • Experience in retail sales and customer service.

  • Experience with POS systems and online sales platforms (e.g., Clover, Squarespace, Thrive).

  • Familiarity with wildlife conservation, wolf recovery, and environmental education.

  • Bilingual in Spanish and English is a plus.

Work Environment:

Work is typically performed in a retail/office environment with occasional outdoor activities. Moderate physical activity is required, including sitting, standing, walking, stooping, kneeling, reaching, lifting, and carrying merchandise up to 40 lbs., walking up and down stairs. Frequent guest interaction and handling of merchandise and booking/sales software are required.

About California Wolf Center:

Founded in 1977, the California Wolf Center is a nonprofit organization dedicated to creating a sustainable future where wolves and people share a healthy ecosystem. We foster communities coming together to ensure wolves, livestock, and people thrive.

To apply, email hr@californiawolfcenter.org.