Guest Relations Representative

Classification:

Seasonal, Part-Time, hourly (up to 20 hrs./week), $16.00 per hour

Location:

CWC Visitor Center & Nature Store

8775 B Street, Julian, CA 92036

Summary:

Guest Relations Representative is responsible for helping customers with purchases from start to finish and answering questions about California Wolf Center, including our Conservation Center, located south of Julian on Hwy. 79.

Duties & Responsibilities:

• Greeting visitors to welcome them to the CWC Visitor Center/Nature Store within 15 seconds of entering.

• Answering any questions customers have about the store or what it sells and that all proceeds support the non-profit California Wolf Center. Suggest items that fit their needs or as gifts, providing instruction on using products.

• Checking customers out using the Clover system when they are finished shopping

• Booking Conservation Center tour tickets for guests

• Assisting customers with exchanges and returns

• Opening and closing the cash register for the day

• Setting up merchandise for display

• Restocking inventory

• Assisting with semi-annual inventory

• Standing and walking during your shift is often necessary

• Being outgoing, persistent and able to empathize with customers is important for making customers feel welcome and valued

• Helping keep the Center clean (including dusting, sweeping, moping, restrooms, trash, etc.)

Education & Experience Required:

• Associate degree or minimum high school graduate.

• Professional experience in retail sales strongly preferred.

• A combination of education and experience may substitute for degree.

• Valid California driver’s license required.

Knowledge, Skills & Abilities Required:

• Work in cooperative manner with others and contribute to a successful team effort

• Excellent personal and customer service skills

• Ability to work independently and collaboratively in a multifaceted and sometime demanding work environment

• Computer skills with emphasis on Microsoft products (Word, Excel, Powerpoint)

• Knowledge of online/e-commerce is desired

Working Conditions:

Work may be performed in an office environment with an occasional outdoor component. Moderate physical activity. Position requires some physical operations including but not limited to sitting, standing, walking, stooping, kneeling, reaching, handling, lifting, carrying office supplies, and merchandise weighing up to 25 pounds. No or very limited exposure to physical risk. Workplace is non-smoking and drug-free. Weekend and evening hours at events required on occasion.

About California Wolf Center:

California Wolf Center, founded in 1977, is dedicated to the return of wild wolves to their natural habitat and to the people who share the landscape with them. We foster communities coming together to ensure wolves, livestock and people thrive in today’s world.